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  • Privacy Policy

    Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

    COMMITMENT TO YOUR PRIVACY
    This site is owned and operated by Crownhill Associates Limited. Respect for your privacy on our web sites is importance to us. We want to help make your online experience satisfying and safe.
    Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it. 

We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:
    Crownhill Associates Limited, The Old Station Yard, Station Road, Wilburton, Cambs CB6 3PZ. United Kingdom.

    INFORMATION THIS SITE GATHERS AND TRACKS
    We gather two types of information about users:
    Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive services such as electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys.
    Information gathered through aggregated tracking information derived mainly from page views throughout the web site. This information allows us to better tailor our content to readers' needs and to help us better understand the demographics of our audience. We do not divulge any information about an individual user to a third party. Unless legally required to do so, or where disclosure is required to a legal entity or advisor in order to uphold the law.
    User Information is gathered during the following processes:
    Optional Voluntary Information
    We offer the following free services, which require some type of voluntary submission of personal information by users:
    1. Electronic newsletters - We may from time to time offer an electronic newsletter to users. we gather the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by opting out in their user profile.
    2. Forums - Users of the site's Forums must register for these services in order to post messages, although they needn't register to visit the site. During registration the user is required to supply a username, password, and email address.
    3. "E-mail this to a friend" Service - Our site users can choose to electronically forward a link, page, or documents to someone else by clicking "e-mail this to a friend". The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
    4. Polling - We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. We may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
    5. Surveys - We may occasionally conduct user surveys. We never share any of this information about specific individuals with any third party.
    Children
    We will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

    Usage tracking
    We track user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. We do break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).
    We may also track and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas.
    We do not track what individual users read, but we do show users which pages are being viewed by other users. This helps users understand who is viewing their posts and by knowing that messages are being viewed, encourages user participation on the forums.

    Cookies
    We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. We use cookies to track user traffic patterns (as described above).

    You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.

    USE OF INFORMATION
    We use any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalised elements on the sites or to better prepare future content based on the interests of our users.
    As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in polls, surveys, and forums. We may from time to time send out newsletters to subscribers. We never share newsletter mailing lists with any third parties.

    When we use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don't track which terms a particular user enters.

    SHARING OF THE INFORMATION
    We use the above-described information to tailor our content to suit your needs and help us better understand our audience's demographics. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

    SECURITY
    We operate a secure data networks protected by industry standard password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.
    Moderators of the forum and Administrators may have access to limited user data to enable them to carry out their duties.

    OPT-OUT POLICY
    We give users options wherever necessary and practical. Though for some parts of our web site acceptance of our policies are mandatory.

    YOUR CONSENT
    By using this site, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
    We collect the following information:
    1. Click-stream data
    2. HTTP protocol elements
    3. Search terms
    4. User's Name
    5. Computer information

    At the user's option, we may also collect the following data:
    1. Birth Date
    2. Email Address
    3. Telephone number
    4. Business Address

    This data will be used for the following purposes:
    1. Completion and support of the current activity.
    2. Web site and system administration.
    3. Research and development.

    This data will be used by ourselves and our agents.

    The following explanation is provided for why this data is collected:
    Data collected from all Web users: access logs, and search strings (if entered).
    At the user's option, we will collect the following data:
    1. HTTP cookies

    This data will be used for the following purposes:
    1. Research and development.
    2. One-time tailoring.

    This data will be used by ourselves and our agents.

    COOKIES

    You are required to read our cookie policy and acknowledge your agreement to the terms of our policy , if you wish to use our web site.

    We use cookies and similar tools across our websites to improve their performance and enhance your user experience. We will continue to use cookies until a better universally available technology exists. If you really don’t like the use of cookies, you may disable them in your browser. However you may not be able to take advantage of all the services we offer if you do disable them. Further if we find that disabling cookies results in an unacceptably poor user experience, we may opt to prevent access to our services if cookies are not accepted.

    In May 2011 a European Union law was passed stating that websites that leave non-essential cookies on visitors' devices have to alert the visitor and get acceptance from them.

    This law applies to both individuals and businesses based in the EU regardless of the nationality of their website's visitors or the location of their web host. Unfortunately it is not not enough to simply update our website's terms and conditions or privacy policy. We have to obtain your explicit permission to use cookies. Failure to do means we can be fined up to £500,000.

    We whole heatedly disagree with this nonsensical European law, however, disagreeing with a law isn't grounds to disobey it.........So follow we must.

    Below, you will find some information that explains how we use cookies and what cookies are.

    What is a cookie?

    A cookie is a small, removable data file stored by your Web browser on your computer. We place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database. Cookies do not contain any personal information and they do not give us access to your computer. You may find the following link useful when learning about cookies: http://www.allaboutcookies.org/cookies/

    How does this website use cookies?
    Some examples of how we use cookies:

    * to alert you to new areas that may be of interest to you
    * to customize Web page content that may be helpful to you
    * to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.
    * to enable you to re enter the web site - within a session period - without the re entry of user name and password for each visit
    * to enable you to select products, place them in the shopping system on www.crownhill.co.uk and make a purchase

    Cookies help us to identify you and make best use of Information that you provide through optional, voluntary submissions. These voluntary submissions allow you to:

    * receive our electronic newsletters
    * participate in our forums
    * email a friend from within our website
    * participate in polls and surveys

    We do not divulge any information about an individual user to a third party.

    Usage tracking

    We do track user traffic patterns. We break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

    We may track and catalog the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas.

    Our cookies contain no personally identifiable information but they will use your computer's IP address to know from where in the world you are accessing the Internet.

    Want to prevent the use of cookies?

    You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.

    Links to advice on how to do this for the most popular Internet browsers are provided below for convenience .
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